IMAGE Skincare Accessibility Policy

IMAGE Skincare is committed to accessibility, diversity and inclusion. We believe all visitors should be able to easily shop IMAGE Skincare. Our consumers should be able to fully and completely access and use IMAGE Skincare’s online content, including websites, mobile sites and all digital offerings. This is an ongoing commitment, and we will continue our efforts to effectively communicate with our consumers to ensure our website is accessible to, and usable by, all persons including those with disabilities.

We endeavor to design, create and update digital content that conforms to applicable accessibility laws and regulations. To fulfill this promise, we aim to adhere as closely as possible to the Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide array of disabilities. Complying with those guidelines helps us provide a site that is accessible to all people.

How do we accomplish our goals?

We set high standards for web accessibility and constantly strive to ensure we’re in compliance with all laws and guidelines. Our team is dedicated to making all of our online experiences the best they can be, and we collaborate with advocacy groups, industry partners and vendors to identify areas that need improvement.

The Web Content Accessibility Guidelines(WCAG) 2.1 Level AA are recognized and acknowledged as the international standard measure of success. We regularly test our site to ensure we meet or exceed that standard.
We’re always learning. We consistently look for improvements in usability, speed and accessibility.

Steps we've taken to improve accessibility:

Here are some of the items we’ve addressed to make sure our website is as easy to use as possible for all visitors:

Site Structure — We use appropriate headings, lists, paragraphs and other formatting features on professional.imageskincare.com so that visitors can easily use the site with assistive technology.
Text Equivalents — People who either can't see images or hear audio may need some form of a text equivalent to interact with our sites. We’re working to ensure all of our images and multimedia are fully accessible through alternative text, captions and transcripts.
Full Keyboard Access — Everything we build can be accessed using a keyboard.

Phone: 1-800-796-7546 (Monday through Friday, 9:00 am - 5:00 pm EST)

E-mail: customercare@imageskincare.com (Expect a response within 3 business days).